Cookie Policy

Last updated: 9 October 2026.

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Contact us

Chase Monro Claims
5 Glenn Building South 10 A Moor Lane
Crosby, Liverpool
L23 2UN

Email: [email protected]

Last updated: 9 October 2026

Privacy Policy Terms & Conditions Cookie Policy Cancellations Complaints

Claim Refund is a trading style of Chase Monro Claims Ltd. Chase Monro Claims is registered in England and Wales. Registered number: 08314551. Registered office: 5 Glenn Building South 10 A Moor Lane, Crosby, Liverpool, England, L23 2UN. Chase Monro Claims Ltd is a claims management company authorised and regulated by the Financial Conduct Authority for regulated claims management activities. Firm Reference Number: 831404.

Chase Monro Claims Ltd is registered with the Information Commissioner's Office (ICO), registration number ZA446621.

You can claim for free without using a claims management company by contacting your lender directly. If your complaint isn't successful, you can refer it to the Financial Ombudsman Service for free.

For more information on the FCA's car finance investigation, visit the FCA website.

Claim Refund does not charge customers for its free eligibility check service.

In successful cases, Chase Monro Claims Ltd charges fees of 18% to 36% (including VAT). A success fee will be deducted from each successful claim. Cancellation is free within 14 days. After 14 days, Chase Monro Claims Ltd may charge £100 per hour including VAT for reasonable preparation, processing and submission work completed up to receipt of cancellation, plus applicable disbursements. Any charge is limited to reasonable circumstances and will be no more than would have been payable had the contract continued and full compensation been received. If termination occurs after a third-party compensation offer, or you reject an offer obtained in accordance with Financial Ombudsman Service guidelines, Chase Monro Claims Ltd may charge the service fee that would have applied if accepted.

Chase Monro Claims may refer your claim to Elmwood Law. If we do we will receive a referral fee from the solicitors for doing so. In successful cases, your solicitor will charge a success fee of 18% to 36% including VAT. This success fee will be deducted from each successful claim. If referred to Elmwood Law, Elmwood's separate engagement terms, cancellation rights and charges apply; Chase's £100 hourly rate does not apply to Elmwood work.

© 2025 Claim Refund. All rights reserved.

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Cookie Policy